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News and Announcements

Network Support Program

August 1, 2018

As we celebrate the start of our 39th year of providing state of the art office technology to the central New Jersey market, we are pleased to announce that we are expanding available I.T. Services and Support offerings.

We are now offering an enhanced, more comprehensive suite of network support services that are meant to augment the traditional maintenance agreement that covers the hardware performance, maintenance and supply requirements associated with your digital MFP.

Our Network Support Agreement (NSA) is meant to maximize the performance of your various digital imaging products as they direct your workflow within your existing office network. Service provided under our NSA include:

• Pre-Installation digital site surveys and Network Audit & Diagram
• Network Administration Profile
• Configuration of New Workstations and Peripheral Devices ( Software & Set-up )
• Ongoing Administration of Scanning – E-mail & Address Book configuration -Fax Forwarding
• Remote MFP Diagnostics/Monitoring of Supply levels, Meter counts, potential performance issues.
• Installation of latest Device Software Updates
• Phone Support
• Remote Desktop Support

This supplemental NSA Support Agreement is now available in blocks of time which are discounted from our normal hourly rate of $135.00 when purchased in 3, 5 7 or 10 hours blocks. The time used is “real” time documented to the minute with no minimums and no time limits. As you approach the total usage of support time consumed you simply purchase more in whatever increment you desire. The more you purchase, the more the hourly rate is discounted. Pricing is as follows :

Block Size : 3 Hour: $346.50 5 Hour: $522.50 7 Hour: $693.00 10 Hour: $935.00

Protect your network and maximize your uptime while protecting against inflation with the NSA Support Program from Shore Business Solutions.

Shore Business Solutions: Your Office Systems Partner
1720 Route 34 PO Box 2428 Farmingdale, NJ 07727
Phone in NJ: (732) 280.1333 Outside NJ: (800) 622.2505 Fax:(732) 280-8268
www.shorebusinesssolutions.com

Another Toner “Pirate” Nabbed !

June 19, 2018

 

DO NOT ACCEPT CALLS FROM UNSOLICITED SOURCES SEELING COPIER AND PRINTER TONERS!

– Mark Timothy Mushkin of Laguna Beach, CA was arrested and accused of scamming businesses out of $3.3 million in toner scheme
– 878 different businesses were affected, mostly law firms
– Set up company named IT Tech Products in Huntington Beach, CA, and billed companies for toner, even though their existing copier service contracts included toner from other vendors.
– If convicted, faces up to 20 years in prison

Summer Hours

Our hours for the summer season will begin Friday, May 18 and continue through Friday, September 28. They are as follows:

Monday – Thursday    8:30A – 5:00P

Friday – 8:00A – 4:00P

 

 

 

Does your business take data security seriously?

http://www.shorebusinesssolutions.com/wp-content/uploads/2018/02/Does-your-office-take-data-security-seriously.pdf

 

 

The SkyWell

 

 

Holiday Schedule for 2018

January 1 ( New Years Day )

March 30 ( Good Friday )

May 28 ( Memorial Day )

July 3 : 3:00 P Early Closing

July 4 ( Independence Day )

September 3 ( Labor Day )

November 22-23 : Thanksgiving Day and Friday

December 24 : Christmas Eve ( Close at 1:00P ) *

December 25 : Christmas Day

December 31 : New Years Eve ( Close at 1:00P ) *

  • subject to revision

 

Don’t throw out perfectly good toner!

October 03, 2017

How often do customers replace the toner as soon as the warning light comes on? They get tired of looking at it or they think the device will run out in the midst of a job so they often replace the cartridge when it’s far from empty. Unfortunately, we see this a lot. The “Low Toner” warning does NOT mean you are out of toner. In fact, you may have hundreds if not thousands of pages left in that cartridge. It simply is there to warn you that you need to be sure you have a spare on hand.

Another issue we see is when people using color devices throw out perfectly good cartridges and replace them with new in an effort to make the color output more brilliant. That is a big NO.

Compare toner to the fuel in your automobile. When your low fuel light comes on your car does not stop. And you usually have 50-75 miles to go before truly empty. And when you do fill the tank, your car does not run any better.

We will be making an extra effort to let you know what yields to expect from your individual toners. Discarding perfectly good toners only serve to run up all our costs. We’re here to save you money!

Police nab 20 suspects in $126M telemarketing scheme

July 1, 2016

Federal investigators and Huntington Beach police teamed up Tuesday to arrest 20 defendants named in an indictment alleging a telemarketing scheme involving toner for copiers and printers that ripped off thousands of victims of $126 million.

The indictment, which was unsealed Tuesday, alleges there were more than 50,000 victims who paid more than $126 million for printers and photocopiers at prices 10 times higher than the regular retail value, according to federal prosecutors.

Telemarketers involved in the alleged scheme would pose as the victims’ regular suppliers of the products, prosecutors said.

The indictment charges 23 defendants in the alleged conspiracy that dates back to 1988. Prosecutors allege that Gilbert N. Michaels of West Los Angeles was the mastermind.

State and federal judges had previously ordered Michaels to stop fraudulent and deceptive business practices related to toner sales, according to the U.S. Attorney’s Office.

Of the 23 defendants, two others are expected to surrender to authorities soon and investigators were looking for the final defendant.

“This toner fraud has been a tremendous burden on small businesses across America for many years,” U.S. Attorney Eileen M. Decker said.

“The fraud had a tremendous impact on some victims, who reported a severe impact on their finances, and the collective losses caused by the fraud were massive.”

–City News Service

Power Filters and your Office Equipment

This is what a power filter looks like after it stopped a high voltage power surge. This inexpensive device was connected to the wall outlet on one side and to a $8,000.00 Sharp full color MFP on the other.  This incident occurred during a powerful nor’easter storm here at the Jersey shore . While the $135.00 power filter was destroyed as you can see, the expensive MFP escaped unharmed. In everyday use, these devices also filter out electrical line noise which  can cause false error codes and other side effects . If you don’t have one of these now, ask us about installing one for you. They are a great investment!

Link

Beware of Fraudulent Toner Telemarketers

They have plagued our industry as long as we can remember and they are known as “toner phoners” or “toner pirates”.  They will identify them selves as us and their pitch will usually be one of the following”

” Order now and beat the price increase”    

“I am calling from your dealer’s warehouse and you can save by buying direct”

” This product is being discontinued. Buy now while you can “

When your shipment arrives it typically is one cartridge of  unlabeled toner with an invoice for anywhere from $500-800.00 or up to ten times its normal price. If this happens to you simply discard the product in the trash and throw the invoice out with it. These are boiler rooms operations, generally located in California.  They will not pursue you because they are crooks!

Remember, Shore Business Solutions NEVER tries to sell toner by phone. If  someone calls for that reason simply ask for their phone number so you can call back. 99% of the time they will hang up immediately.

 

 

Serving all areas of Central New Jersey including: Wall, Belmar, Point Pleasant, Toms River, Brick, Freehold, Howell, Jackson, and Lakewood
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